AI, Technology & Citizen-Centered Governance Initiative

Understanding the opportunities and risks of new technologies for the public sector and state-citizen compact

Addressing critical questions at the nexus of AI advancements, governance and development.

As artificial intelligence continues to permeate every facet of modern life, it brings significant promise and risks. While the power of AI and its potential implications are widely discussed, less attention is given to its impact on the public sector and citizens’ well-being. Rooted in ISE’s commitment to strengthen citizen-centered governance, this initiative explores how AI can be harnessed to improve outcomes for citizens and the state-citizen compact while addressing the risks it poses.

For governments and communities, the central challenge is not simply whether or how quickly to adopt AI. It is how to determine where AI can address meaningful opportunities; negotiate effectively with technology and infrastructure providers; and develop the institutions, workforce, and governance arrangements needed to use it responsibly. 


WHY ISE

Much of the work at the AI-and-governance nexus focuses on dialogue, principles and emerging risks. ISE brings a different vantage point: experience working within government reform processes and a distinctive toolkit—including the Ten Functions of the State, Reform Sequencing Tracker, Open Moments Framework and Critical Stakeholder Inquiry—for helping institutions sequence and prioritize change under uncertainty. This initiative applies that operational expertise to AI, to support communities, governments and firms navigate transformation in practice.

OBJECTIVES
  • Understand and anticipate AI’s impact on global issues including governance, trade and markets, human capital and the future of work.
  • Examine the impact of AI on core governance functions and key sectors, exploring practical applications, emerging opportunities and risks.
  • Develop frameworks and approaches for responsible AI implementation, institutional adaptation and public sector readiness, drawing on ISE’s expertise in public sector reform, governance and transformation.
  • Apply AI innovatively to complex institutional and public challenges, including reform sequencing and prioritization, national development planning and economic competitiveness.
  • Identify AI governance risks and opportunities, while increasing transparency and creating opportunities for citizens to participate in how AI is developed, applied and governed.
LINES OF EFFORT/ACTIVITIES

Develop a contextual understanding of AI and future technologies and anticipate key issues for society, governance and economic outcomes through a citizen-centered lens.                                 Goal: Identify emerging policy issues and address the big questions related to AI’s impact on society

Focused analysis using ISE’s Ten Functions of the State and other key methodologies to understand how AI is being applied across core governance functions and key sectors, where opportunities and challenges are emerging, and what can be learned from practice. 
Goal: Develop practical insights, operational frameworks and guidance for policymakers and institutional leaders navigating the opportunities, risks and implications of AI.
Integrate AI ethically to strengthen ISE’s existing analytical tools and develop new ones where beneficial.
Goal: Apply AI to ISE’s key methodologies and existing tools, including the Reform Sequencing Tracker, Open Moments Framework, and Critical Stakeholder Inquiry, and explore new applications to complex institutional and societal challenges.
Work alongside governments and communities to translate analysis into locally grounded strategies and implementation pathways through advisory support, structured dialogue, peer learning and capacity building.
Goal: Strengthen institutional capability and inclusive participation so that decisions about AI reflect national priorities, public value and citizen outcomes.

FLAGSHIP PROGRAMS

 

Women in AI & Future Technology Council

ISE’s Women in AI & Future Technology Council brings together senior women leaders with experience across key sectors to examine how AI is being applied in practice, where it is creating value, and where new risks and constraints are emerging. Through collective sense-making, sector deep-dives, site visits and field engagement, the Council will explore areas including healthcare, education and skills, infrastructure and economic competitiveness, while drawing out wider lessons on issues such as cybersecurity, governance and workforce change.

Negotiating the Terms of AI

Building off ISE’s Renegotiating the Terms of Aid program, this program aims to help governments and communities shape the rules, investments, partnerships, and institutional arrangements governing AI adoption. Countries are making consequential decisions about data, digital and energy infrastructure, cloud services, procurement, intellectual property, technology partnerships, workforce commitments, and governance standards. These choices are frequently made separately, under time pressure, or without a clear understanding of how their cumulative effects will shape national development, institutional autonomy, and citizen well-being.

AI for Economic Transformation, Governance and Public Value

ISE will explore how AI is reshaping economies, institutions and citizens’ lives, including its potential to strengthen productivity, entrepreneurship and public-service delivery. The program will examine the implications of job displacement, skills obsolescence, wage pressures and widening income inequality, and consider where established expectations and systems—around work, education, social protection, economic participation and the role of the state—may need to be recast.

AI for Policy Makers and Corporate Leaders

ISE will use the AI version of its ten functions course to brief policy makers and corporate leaders and boards on opportunities, risks and governance options for building greater accountability and governance oversight to AI deployment across different sectors.